© 2021 Moonex. All Rights Reserved.
Development by Paul Studio.

Call Recording

To meet all of your demands, our call recording solutions cover standard, hosted, inbound, and mobile call types. They also include robust analytical capabilities.

  • We adhere to industry regulations 
  • We can provide assistance with employee training for sales, and customer service for example 
  • Call segments containing private information, such as card validation codes, should be hidden or omitted. 
  • Utilise phone records as evidence to settle disagreements without resorting to litigation 
  • All Calling Line Identification (CLI) information is given in search results for recorded calls and can be filtered based on important parameters. 
  • RECORDING OF HOSTED/CLOUD CALLS

    Our hosted and cloud call recording facility is reliable, easy to use, and secure, making it simple and quick to record, preserve, and access individual, group, or all of your calls.

  • PCS DSS COMPLIANCE FOR FCA

    The regulatory criteria established by the FCA and Payment Card Industry Bodies are met by our call recording solutions.

  • RECORDING OF INBOUND CALLS

    Our inbound solution takes care of your needs for compliance and quality of service, making it ideal for call centres and other customer service-focused organisations.

  • RECORDING of mobile calls

    By recording mobile phone calls and SMS text messages from the handset, our Mobile Call Recording Solution helps financial organisations adhere to FCA laws. You can choose which calls you want to record before or after the call.